Job Details

Experience: 2 year | Salary: | Opening(s): | Posted Date : 29-05-2017
Hiring For A Reputed Client of Support Star
Job Description
  1. Delivery of team, service level components, quality and productivity targets & indicators.
  2. People Management, as well as staff development.
  3. Coaching associates.
  4. Performing dipsticks and audits to identify improvement areas.
  5. Action planning to improve Quality / C-sat.
  6. Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every interaction.
  7. Training and development of associates.
Industries Type BPO/ITES
Skills Team Handling, Mentoring, Team Management, Team Coaching and Training
Functional Area Voice Support
Education Any Graduate
Location Gurgaon
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