Job Details

Experience: 2 year | Salary: | Opening(s): | Posted Date : 29-05-2017
Hiring For A Reputed Client of Support Star
Job Description
  1. Auditing Transactions ( Voice & Chat )
  2. Process audits to check variations.
  3. Associate coaching and feedback.
  4. Action planning to improve Quality scores.
  5. Design and implement new ways to improve performance / qualitative delivery.
  6. Act as customer advocate and highlight process gaps.
  7. Participate in calibration sessions.
  8. Conducting Quality orientation session for new hires.
Industries Type BPO/ITES
Role Qaulity Analyst
Skills Thunder Bird, Endora, outlook, incredimail
Functional Area Technical Voice Support
Education Under Graduate or Graduate
Location Gurgaon
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