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Job Details

Experience: 1 year | Salary: | Opening(s): | Posted Date : 29-05-2017
Hiring For A Reputed Client of Support Star
Job Description
  1. Microsoft EPS (Enterprise Platform Support)
  2. Maintain the highest level of technical product knowledge and expertise in the specified products and become knowledgeable in new versions and products as assigned.
  3. Provide technical support via telephone and other electronic mediums for a limited product category up to 100% of the assigned shift.
  4. Assist with agent technical development.  Participate in focus groups or other related opportunities potentially with the client and members of management
  5. Resolve difficult technical issues for both customers and Support Professionals.
  6. Participate in the escalation process under the direction of the Team Manager.
  7. Note and communicate any new/unresolved issues relating to the products being supported.
  8. Achieve and maintain to a performance standard.  Including but not limited to; average handle time, resolution and customer satisfaction.
  9. Log all incoming calls and accurately complete case notes in the call tracking database.
  10. Search and retrieve data from various databases.  Ability to multitask with multiple applications during a phone call. 
  11. Participate in training activities to maintain technical currency, and to broaden product knowledge.
Industries Type BPO/ITES
Role Technical Support Officer
Skills Windows Server, Active Directory, DHCP, DNS and Networking
Functional Area Technical Voice Support
Education Under Graduate or Graduate
Location Delhi, Gurgaon and Pune
Keywords
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